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"Success is assured when you focus on a Customer-Centric approach."
We approach the clients with a distinct pulse of strategy. Elevate the need for uniqueness in the market by considering every aspect of the business process into account. We treat every penny invested with the utmost respect.
Mathivanan
CEO
"Success is assured when you focus on a Customer-Centric approach."
We approach the clients with a distinct pulse of strategy. Elevate the need for uniqueness in the market by considering every aspect of the business process into account. We treat every penny invested with the utmost respect.
Mathivanan
CEO
Efficient - Integrated - Empower
Service Management That Delivers
Control From Contract to Closure
From customer commitments to service completion, every service activity stays planned and accountable.
Powering the Brands That Power the Market
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Who Needs Service Management Software?
Service operations break down when contracts, schedules, and field execution are disconnected. This module brings structure, visibility, and cost control to service-driven organizations.
Businesses managing service contracts
Without structured contract tracking, service commitments are easily missed. Service management ensures contract terms and schedules are followed.
Businesses handling frequent services
Manual service handling leads to delays and dissatisfaction in service. A service module helps respond faster and track resolution.
Businesses operating field service teams
Unplanned visits, overtime increase costs and waste human resources. This module brings scheduling, accountability, and cost control.
Businesses aiming to improve after-sales
Consistent service delivery builds trust and value. Service management ensures transparency and reliability in customer support.
Improve Service Response Time by up to 28% With Service Management
Thousands of businesses already using our platform to streamline operations and drive growth.
Explore The Features of Our Service Management Software
Built to manage end-to-end service operations with clarity and control. Every feature supports reliable service delivery and customer satisfaction.
Service Contract & Schedules
Create and manage service contracts with defined coverage, validity, and schedules. Contract schedules ensure services are planned and executed on time.
This prevents missed commitments and ensures predictable service delivery.
Service Orders & Execution Tracking
Convert service requests into structured service orders. Track service progress, technician assignment, and completion status.
This ensures visibility across service operations and faster issue resolution.
Appointments & Field Scheduling
Plan and assign service appointments based on availability and priority. Appointments ensure efficient routing and timely service visits.
This reduces idle time and improves technician productivity.
Complaint & Expense Management
Log customer complaints with clear categorization, priority, and ownership. Complaints are tracked until closure with full visibility.
Manage service-related expenses and overtime requests with approval workflows. All costs are linked to service orders.
Asset & Item Based Service Tracking
Track service history against specific customer assets or items. Asset-level tracking helps plan maintenance and identify recurring issues.
This enables proactive service and long-term asset reliability.
How We Build an ERP That Fits Your Workflow
Every organization operates differently – so your ERP should reflect the way your business truly works. Our
customization process ensures your workflows are understood, translated into design, and implemented with precision.
ERP Modules That Cover Your Entire Business
13 Core Modules – Fully Customizable
GwayERP's base ERP includes 13 integrated modules, all of which can be customized to suit your specific requirements:
Service Management
Structured service. Better customer satisfaction.
Manage after-sales service operations with structured contracts, appointments, and service orders. Track service, technician activities, expenses, and customer complaints – all in one centralized system.
Service contracts & appointments- Service orders & expenses tracking
- Complaints & overtime tracking and More...
Modules can be deployed independently or as a unified ERP system.